While we provide the opportunity, not the right, for resellers to offer the software maintenance plan to end-customers, we do not delay customer requests for service and allow the end-customer to purchase software maintenance direct from Versadial. Versadial Software Maintenance renewal policy is public and not concealed from the end-customer. Versadial’s goal is to efficiently fulfill the end-customers expectation when it comes to software and hardware maintenance of their Versadial call recording system. Versadial reserves the right to refuse Software Maintenance plan renewal to any customer and provide support based only on a per paid case basis. Services outside the above scope require individual support case purchase Majority of the work still done by the customer representative/recorder administrator. Support means that Versadial staff helps/guides customer representatives and does some portions of the work remotely. ONE RECONFIGURATION SUPPORT (CONVERSION TO NEW PBX/ OR RECORDED LINES TYPE, OR RECORDING SCENARIO CHANGE).ONE SOFTWARE UPGRADE AND UPGRADE SUPPORT.UNLIMITED NUMBER OF SUPPORT CASES FOR TROUBLE-SHOOTING, ISSUES, DIAGNOSTICS, FAILURE RECOVERY AND SYSTEM EXPANSION (ADDING EXTRA CHANNELS).
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